**RETURN/REFUNDS:** On Custom Orders (Custom size AND OR Design Change/Modification): As these are specifically made to order by the customer, there are NO REFUNDS OR EXCHANGES.
All of our products are made specific to your order. For this reason they are nonreturnable and nonrefundable. If there is a problem with the design or fit we do our very best to make adjustments and please our customers. All that we ask is that you work with us to resolve any issues.
NATURAL BEAUTY: All of our products are handmade - this means hands only, and the sewing machine the hands use. There is no guarantee on color shading and texture which may differ slightly from what is depicted on the website screen due to variations in electronically transmitted colors and dye lots from one batch of leather to the next. Please realize that all these leathers are harvested from actual animals, and that this leather is not man-made, so there will be variations in color and texture. The imperfections and scarring that occur naturally add uniqueness and beauty to the finished leather products. It is understood that these markings do not compromise the quality or durability of the boot and therefore not considered a reason for return.
FIT: We recommend specifics as to what constitutes a Good Fit. However, please understand even with measurements there is what is referred to as interpretation of fit & comfort, and ultimately it is the customer's responsibility to provide correct order & sizing information to help us determine what is comfortable to you. Occasionally, as with tailor made clothing, custom made orders may need alterations/modifications, therefore we reserve the right to modify or remake the items as necessary. This is the process by which correct sizing/customizing is achieved. Should a boot have to be resized due to the customer choosing a size against the advice of our staff, we will assess a re-lasting fee to cover our labor and materials.
This order is subject to acceptance by Tomasso Arditti in El Paso, Texas, and so when accepted shall be a binding contract performable and payable to our office in El Paso, El Paso County, Texas. Because of special style this contract is NOT subject to cancellation in whole or in part and returned merchandise will be accepted for credit without permission from the office of Arditti. All goods are shipped F.O.B. El Paso, Texas. Deliveries and all agreements here under are contingent upon fires, strikes, failure of material deliveries and other delays beyond our control. No agreement of salesman or agents recognized unless specified on this order.